Ben Madden

PRINCIPAL DIRECTOR | NATIONAL ADVISORY COUNCIL REPRESENTATIVE
My name is Ben Madden, I am the Principal Director at Fine & Country Turnham Green Terrace and the London Representative on the National Advisory Council for Fine & Country. I’ve been an estate agent for the last 16 years, covering West and South-West London property markets.

Over the last 16 years I’m proud to say the teams I’ve managed, in the businesses I’ve owned, have won more than 40 industry awards in areas such as Customer Service, Training & Development, Marketing, and of course, based on commercial business performance. Often such awards are based on feedback from previous clients and their votes, which has been both rewarding and humbling.

In 2021 I was very proud to have been recognised as the number one licensee globally, within the Fine & Country network, which offers services from more than 300 locations worldwide, delivered by more than 8,000 property professionals.

I've been a London resident for almost 40 years, all of that time here in West or South-West London. I attended Chiswick community school and I've played for numerous sports teams in the local area; I now live locally with my wife and our three young daughters.

My passion for property, and specifically exceptional property services, runs deep; I mentor a number of estate agents around the UK, in a bid to help them progress their journey to success, guided by a relative expert who has made all the mistakes that they can now hopefully avoid.

I recently launched #ProjectSidekick, which is a program and mentoring scheme designed to help the next generation of estate agents find a better way, and truly deliver exceptional service to the consumers of the UK. My belief is that we in the UK could do so much more to provide a world-class service to our buyers and sellers, and that we must re-image what property services professionals are capable of.

I take inspiration for what we do and how we do it from different sectors outside of estate agency, as well as from other areas of the world where I believe they take service more seriously. My why is very simple, it is to provide, and to continue to develop, a world-class estate agency service. I believe we do this by questioning what came before and always searching to find better, through innovative techniques and genuine high-quality, high touch point, service levels.
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Ben Madden
Yes you cost more than others, yes you require advertising investment up front, but your results more than justify this. Jonathan told us he would sell our property and that is exactly what he did....
I bought a house with Guy\'s help last year. He was so very helpful - evening\/ weekend calls, multiple site visits. Guy is extremely diligent. I have never met an estate agent like him. My parents...
We are very pleased with the service from Fine and Country, Emsworth. They found a buyer, and helped steer the transaction to a successful conclusion.
I have never seen so much commitment from an estate agent . I would personally never go anywhere else. Every phone call was returned . Nothing was to much for them . Anything I needed was done Asap...
We found selling our home with F and C an excellent professional experience. The photographs taken and the brochure produced was of a very high standard and when we saw our property in a life...
I would highly recommend Fine & Country. The whole team is fantastic. We have worked primarily with Alex, and she has been excellent in communicating with all parties, and pushing everything...
I had my house on with a well-known agent for country houses with little interest being shown. Adrian kept dropping me notes saying he could sell the house if given the opportunity. He took a...
Professional and excellent service provided throughout the sales process from the very first marketing meeting to exchange of contract. Through timely communication we were always well informed of...
Marie’s remarkable work ethic We were with another agent for 6 months, they showed know interest or drive to sell our house. We decided to go with a different agent. We went with Marie...
Great support from Chrissie and the team, especially when the sale process became protracted and there was a degree of frustration and uncertainty.

Contact Ben Madden

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