Fine & Country UK
121 Park Lane
Tel: +44 (0)207 079 1515
Fine & Country Complaints Procedure
As a Fine & Country licensee, each business is required to be a member of a redress body and has their own internal complaints procedure. A copy of their policy can be found on the relevant office’s microsite or by contacting the office directly. If you wish to make a complaint against a Fine & Country office, then please detail your complaint directly to that office in writing and they will respond in accordance with their policy. If you have concerns over the execution of this policy then you may notify us in writing via email@example.com.We will acknowledge your complaint within three working days and respond with our findings within 15 days.
A complaint against Fine & Country Head Office
If you have a complaint against Fine & Country Head Office, please follow the Complaints procedure outlined below:
1. Formally escalate your complaint in writing to firstname.lastname@example.org.
Fine & Country will acknowledge receipt of your complaint within three working days and respond in writing to you within 15 days.
2. If you are dissatisfied with the response, you can escalate your complaint to Jade Holdsworth (PA to David Lindley, CEO) at email@example.com. If appropriate, David Lindley will investigate and reply to both parties with a resolution within 15 days of receipt.