Internal Complaints Procedure

 

Company Name

Thomas Morris

Trading names (if different)

Fine & Country, Biggleswade

Locations

Biggleswade

 

In the first instance your complaint may be sent by email/post to:

Name: Simon Bradbury

Position: Managing Director

Email: simon.bradbury@fineandcountry.com

Address: 4-6 Market Square, St.Neots, PE19 6RF

 

Our Policy

We hope to provide you with a service that you will be happy to recommend to others.

We will do our best to ensure that your transaction is conducted efficiently, that your calls are dealt with promptly and that you are kept properly informed about the progress of your matter. 

 

What if things go wrong?

Occasionally, despite our best intentions, we do understand that things can go wrong.  If you feel that you are not receiving the service you expect, we would ask that you immediately raise this with a member of our staff.

Alternatively, or if you are not satisfied that your issue has been resolved, please contact the Branch Manager or department head of the relevant office. It is helpful to have your complaint in writing (letter or email) wherever possible but you may also contact us by telephone if that is more convenient. 

To ensure impartiality and objectivity, your complaint will be investigated by a senior member of staff who has not been involved in the conduct of your transaction. 

 

What happens next?

Once we have received your complaint we will acknowledge it in writing within 3 days, setting out clearly the issue that we understand you require us to investigate, and will at that time advise you of the date when we expect to be able to respond in full.  This date will normally be not later than 14 days from when we received your complaint.

 

What if I am still not satisfied with the outcome?

If you are dissatisfied with our handling of your complaint and would like us to review the way we have dealt with it, we offer you the right to request that a Director be asked to carry out a review of the response to your complaint.  If you wish us to do so, please ask us in writing.  We will then advise you of the outcome of that review within 14 days.

You have the right to contact The Property Ombudsman to request that they consider the complaint further where you remain dissatisfied with any aspect of our handling of your complaint: -

Telephone: 01722 333306

Email: admin@tpos.co.uk                      

Website: www.tpos.co.uk

Address:     The Property Ombudsman
                    Milford House
                    43-55 Milford Street
                    Sailsbury
                    Wiltshire
                    SP1 2BP                        

Unless it agrees there are good reasons not to do so, The Property Ombudsman will expect you in the first instance to allow us to consider and respond to your complaint in accordance with the procedure set out above.  You can refer your complaint to The Property Ombudsman up to 12 months after you have received our final written response to your complaint.

Thomas Morris Sales & Lettings is the trading name of Thomas Morris Ltd. Registered in England Co.No.4377568   Registered Address Newcastle House, Albany Court, Newcastle Business Park, Newcastle Upon Tyne NE

FINE & COUNTRY LIFESTYLE

DISCOVER MORE ABOUT FINE & COUNTRY

OUR DIGITAL FRONT DOOR IS STILL OPEN


While we are all protecting our communities and respecting social-distancing measures by closing many of our offices around the world, our digital front door is still open.

We still carry out virtual viewings and valuations.

Discover more »

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SELLING YOUR PROPERTY


Selling your home is one of the most important decisions you make; your home is both a financial and emotional investment. Find out how we can help »

TAKE THEIR WORD FOR IT


An overwhelming majority of those who had used Fine & Country would recommend our services to a family member or friend, according to our most recent survey taken by members of the public.

To achieve 99.48% positive feedback is a privilege and we will endeavour to maintain this result. We are dedicated to offering the best possible services to every customer, whether buyer or seller, from beginning to end.

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INDEPENDENT EXPERTISE


Every Fine & Country agent is a highly proficient and professional independent estate agent, operating to strict codes of conduct and dedicated to you. They will assist, advise and inform you through each stage of the property transaction.

GLOBAL EXPOSURE


With offices in over 300 locations worldwide we combine the widespread exposure of the international marketplace with national marketing campaigns and local expertise and knowledge of carefully selected independent property professionals.

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UNIQUE MARKETING APPROACH


People buy as much into lifestyle of a property and its location as they do the bricks and mortar. We utilize sophisticated, intelligent and creative marketing that provides the type of information buyers would never normally see with other agents.

PARK LANE OFFICE


Access the lucrative London and international investor market from our prestigious Park Lane showrooms at 121 Park Lane, Mayfair. Our showrooms in London are amongst the very best placed in Europe, attracting clients from all over the world.

MULTI-AWARD WINNING


Our consistent efforts to offer innovative marketing combined with a high level of service have been recognised by the industry for an astounding fifth year in a row, winning Best International Real Estate Agency Marketing at the International Residential Property Awards.

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Fine & Country

4.85 out of 5 - based on 1601 customer reviews



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OVER 300 LOCATIONS WORLDWIDE

Our International Network


Connecting offices on over 300 locations worldwide, our referral system combines local knowledge and expertise with an international network to find the right buyer for you wherever they are, at the same time as finding you your ideal next move

Our International Websites

United KingdomFranceHungaryCyprusGermanySpainPortugalMauritiusHong KongThailandNamibiaNigeriaSouth AfricaAustraliaFloridaZimbabwe

SOCIAL MEDIA

We interact with customers on the main social media channels including Facebook, Twitter, YouTube, LinkedIn and Pinterest, giving each property maximum online exposure.

 

FINE & COUNTRY SERVICES

FINE & COUNTRY
INTERIOR DESIGN


Access Fine & Country Interior Design to put your property ahead and make it stand out. With expert advice from some of London’s best stylists and designers we will make sure it makes a statement. Or if you’re purchasing with us, let F&C ID help make your new house feel like home by helping you find the very best specialists and designers for property refurbishment. Find out more »

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FINE & COUNTRY
FOREIGN EXCHANGE


We have partnered with Rational FX, one of the world’s leading foreign exchange specialists to provide private and tailored currency services for all of our clients buying and selling luxury property around the world. Find out how we can help »

BUYING AGENT SERVICE


We understand that your time is precious, so save the time, money and stress of searching for a property with a buying agent. Also giving you access to off-market and discreetly marketed properties.

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MEDIA CENTRE


Our internal Media Centre is a team of experienced press relations managers and copy writers dedicated to liaising with newspapers, magazines and other media outlets to gain extensive coverage for our properties in national and local media.

FINE & COUNTRY PUBLICATIONS

THE FINE & COUNTRY FOUNDATION


The Fine & Country Foundation is dedicated to supporting and funding homeless causes in the UK and overseas. Fine & Country offices organise a range of fundraising events for you to get involved in and/ or support. Find out more about our work here. Read more »

*Please, note: for security reasons, the maps on this website do not provide the exact location of the property and they are provided solely as an indication of area.