Fine & Country UK
121 Park Lane
Tel: +44 (0)207 079 1515
Fine & Country Complaints Procedure
As a Fine & Country licensee, each business is required to be a member of a redress body and has their own internal complaints procedure. A copy of their policy can be found on the relevant office’s microsite or by contacting the office directly. If you wish to make a complaint against a Fine & Country office, then please detail your complaint directly to that office in writing and they will respond in accordance with their policy. If you have concerns over the execution of this policy then you may notify us in writing via firstname.lastname@example.org.We will acknowledge your complaint within three working days and respond with our findings within 15 days.
A complaint against Fine & Country Head Office
If you have a complaint against Fine & Country Head Office, please follow the Complaints procedure outlined below:
1. Formally escalate your complaint in writing to email@example.com.
Fine & Country will acknowledge receipt of your complaint within three working days and respond in writing to you within 15 days.
2. If you are dissatisfied with the response, you can escalate your complaint to Jade Holdsworth (PA to David Lindley, CEO) at firstname.lastname@example.org. If appropriate, David Lindley will investigate and reply to both parties with a resolution within 15 days of receipt.
Without doubt we would have not purchased our new home if it was not for Maria and Richard. We have bought and sold 4 times over the last 3 years and it is not very often you come... Read full reviewReview Added: Jun 22nd, 2018
Vanessa is the most honest person and showing respect when stress levels are high. Vanessa sold our property within a week, when two estate agents couldn't sell our property... Read full reviewReview Added: Jun 15th, 2018
All of the staff we had dealings with at Fine and Country were always very helpful, efficient and professional but especially Richard and Maria who always went that bit further and... Read full reviewReview Added: Jun 14th, 2018
Chris and Alex handled the sale of our property with professionalism, commitment and the correct advice regarding pricing and presentation. Regular updates immediately after viewi... Read full reviewReview Added: Jun 14th, 2018
4.87 out of 5 - based on 922 customer reviews
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*Please, note: for security reasons, the maps on this website do not provide the exact location of the property and they are provided solely as an indication of area.