Estate Agency is a ‘people’ business and requires interaction with sellers, buyers, applicants, landlords, tenants, and contractors to name but a few. How can we provide a safe environment for all concerned?
We will continue to offer our digital valuation and viewing options. This enables us to complete a valuation in accordance with the seller’s instructions, virtually.
All meetings will be by appointment only, and we will confirm the viewing process in writing to all parties prior to the appointment.
We will ask you a few questions regarding potential COVID symptoms or whether someone in your household is self-isolating, and to understand any travel outside the UK within the last 14 days, to ensure we remain COVID-Secure. Please make sure you disclose to us any symptoms when we ask you, in the same way that we would ensure that anyone we send to your property is free from such symptoms. This is designed to reassure everyone involved. All staff have been advised to never attend a valuation appointment if they are feeling unwell.
All parties should wear a face mask throughout the appointment. We will respectfully avoid any handshaking or physical contact and remember to keep our two-metre distance. We may also kindly ask that the occupier opens all doors for us, to avoid unnecessary contact.
We will demonstrate all our marketing via digital resources rather than leaving any paper documents at your property. We will follow up on our meeting by email.
This goes against the ‘grain’ for us, but we will keep any face-to-face contact to a minimum and respectfully decline any coffees/refreshments you may be kind enough to offer.
We will explain to you the actions our firm are taking to reduce the risk of spreading Coronavirus prior to any meeting – reassuring you is paramount to us.
When we return to our vehicles after each appointment, we will safely dispose of our gloves and use hand gel to sanitise our hands. We will also wipe any equipment we have used during the visit.
When we arrive back at the office, we will be sure to wash our hands with soap and hot water before we do anything else. We will introduce signs around the office to ensure there are plenty of reminders.
Where we receive an instruction to sell a property, we acknowledge that all other aspects of our legal obligations are still in force.
EPCs can continue to be provided if no COVID-19 issues exist and the assessor operates in accordance with Public Health England guidance.