Estate Agency is a ‘people’ business and requires interaction with sellers, buyers, applicants, landlords, tenants, and contractors to name but a few. How can we provide a safe environment for all concerned?
We will continue to offer our digital valuation and viewing options. This enables us to complete a valuation in accordance with the seller’s instructions, virtually.
Where a face-to-face meeting is required, we will use a health assessment form to assess any risk associated with each individual visit and confirm that we have also carried out an assessment of our team member visiting you. Remember, this is a two-way process so please make sure you disclose to us any symptoms when we ask you, in the same way that we would ensure that anyone we send to your property is free from such symptoms. This is designed to reassure everyone involved. All staff have been advised to never attend a valuation appointment if they are feeling unwell.
Where we do conduct a valuation, we will respectfully avoid any handshaking or physical contact, keeping our two-metre distance, and wear protective gloves. We may use face masks if recommended by the government, and of course will, if these are made mandatory.
We will demonstrate all our marketing via digital resources rather than leaving any paper documents at your property, all of which will be followed up by email.
This goes against the ‘grain’ for us, but we will keep any face-to-face contact to a minimum and respectfully decline any coffees/refreshments you may be kind enough to offer.
We will explain to you the actions our firm are taking to reduce the risk of spreading Coronavirus – reassuring you is paramount to us.
When we return to our vehicles after each appointment, we will safely dispose of our gloves and use hand gel to give our hands a good wash. We will also wipe any equipment we have used during the visit.
When we arrive back at the office, we will be sure to wash our hands with soap and hot water before we do anything else. We will introduce signs around the office to ensure there are plenty of reminders.
At the end of each day and after our last appointment we will give our steering wheel, gear lever, handbrake, and all controls a wipe down with anti-bacterial wipes.
Where we receive an instruction to sell a property, we acknowledge that all other aspects of our legal obligations are still in force.
EPCs can continue to be provided if no COVID-19 issues exist and the assessor operates in accordance with Public Health England guidance.