Final View Point Letter
Dear [Complainants name],
RE: Property Address
Thank you for your email/letter of [date], in response to our initial investigation into your complaint.
I understand that you remain dissatisfied with our position. Having thoroughly considered the correspondence to date, I understand your specific complaints to be;
Based on the evidence available to me, I have concluded that....
Please explain the company’s final position with regard to the complaints listed above.
You may like to enclose supporting evidence of your argument if appropriate.
This represents the final viewpoint of [Company]. I hope that I have been able to resolve the matter to your satisfaction. If, however, you remain dissatisfied, you have the right to refer your complaint to The Property Ombudsman, details of which can be found below.
The Property Ombudsman
43-55 Milford Street
Please be aware that you have up to 12 months from the date of this email/letter to refer your complaint to the Ombudsman in writing, although it is preferable that you do so as soon as possible if you wish to pursue this matter further. I have enclosed The Property Ombudsman’s Consumer Guide leaflet for your information.