Initial Complaint Letter Template
address of Registered Firm]
Dear Mr/Mrs/Miss/Ms .............
Re: Formal Complaint
I would like to make a complaint against [Company name and branch where required] concerning [property address] for the following reasons:
Detail all of your complaints clearly and concisely including dates, times and names where possible.
[Optional] I am enclosing/attaching the following supporting evidence to support my claims.....
I would like [Company name] to.....
Please state what you would like the Firm to do to make things right
Please acknowledge receipt of my letter/email within 3 working days and provide me with the written response to your investigations within 15 working days in accordance with The Property Ombudsman’s Code of Practice.