Fine & Country High Peak
This privacy notice sets out how we will process personal data we collect from or about you,
or which you provide to us. Please read this notice carefully to understand why data is
being collected and what we do with that data.
Our website and services may contain links to independent websites which are not provided
by us. Such independent sites are not under our control, and we are not responsible for and
have not checked and approved their content or their privacy policies.
We may change the privacy notice from time to time by amending this page.
For the purpose of the Data Protection Act 1998 and General Data Protection Regulation EU
2016/679, the data controller is Mander Real Estate Ltd t/a Fine and country High Peak a company registered in England under company number 346469371, whose registered address is 17 Market street, Chapel-en-le-Frith, High Peak SK23 0HP.
What type of information will we collect from you?
The personal information we collect from you will typically include the following:
● Full name and contact details (including your contact number, email and postal
● Information relating to your identity where we are required by law to collect this to
comply with the Money Laundering Regulations 2017 and the Immigration Act
● Information on your close connections where we are required to conduct conflicts of
interests under regulatory obligations
● Your banking details where required such as where you are letting a property or,
where renting, to set up an approved tenancy deposit account for you and arrange
for rental payments
● Information on any access requirements you have necessary to enable us to find
suitable properties for you, which may consist of special category personal data
comprising details of any disability or other health information about you
● Details about your areas of interest where we wish to send you marketing
information about similar products and services
● Usage information about your visits to our website (which enable our website to
remember information about you and your preferences) and use of our site. [Please
visit, including [the full Uniform Resource Locators (URL),] [clicks through to and
from our site (including date and time),] [products you viewed or searched for']
[page response times,] [download errors,] [length of visits to certain pages,] [page
interaction information (such as scrolling, clicks, and mouse-overs),] [methods used
to browse away from the page,] [OTHER] and any phone number used to call our
customer service number
● Other technical information, including what devices you use to connect to our App,
device location data where this function is not disabled by you on your device, [the
Internet protocol (IP) address used to connect your computer to the Internet,] [your
login information,] [browser type and version,] [time zone setting,] [browser plug-in
types and versions,] [operating system and platform
● Your communications with us, including a record of the email or telephone
correspondence created when you contact us as part of a product or service query
Where we need to collect personal data by law (for example to meet our obligations to
prevent fraud and money laundering) or under the terms of a contract we have with you
and you fail to provide that data when requested, we may not be able to perform the
contract we have or are trying to enter into with you (for example, to provide you with our
services). In this case, we may have to cancel a product or service you have with us, but we
will notify you if this is the case at the time.
On what basis can we process your information?
The legal grounds under data protection legislation for processing your personal data are as
● It is necessary for the performance of a contract to which you are a party, or to take
steps prior to entering into a contract with you, for us to provide you with our
products and services
● You have given us explicit consent to the processing of your personal data for one or
more specific purposes, namely 1) where you have given us consent to receive
electronic marketing by us and/or 2) to process your Special Category Personal Data
described above. You do not need to provide us with marketing consent in order to
receive our services
● It is necessary for the purposes of our legitimate interests, except where our
interests are overridden by the interests, rights or freedoms of affected individuals
(such as you). To determine this we shall consider a number of factors, such as what
you were told at the time you provided your data, what your expectations are about
the processing of the data, the nature of the data, and the impact of the processing
on you. Our legitimate interests include processing necessary to improve and to
promote our services and product and to better understand our customers’ interests
and knowledge of the property market and to administer the technical aspects of
our service and products.
● Where we need to comply with a legal obligation; or in rare circumstances
● Where we need to protect your interests (or someone else's interests); and/or
● Where it is needed in the public interest or for official purposes
What are we going to do with your information?
We will hold and use personal information about you in the following ways:
● To fulfil our obligations to you when providing you with our property services
● To share your information with others where necessary to fulfil our property services
for you or where acting as agent for a third party on your behalf
● To comply with our statutory and regulatory obligations, including [verifying your
identity, prevention of fraud and money laundering and to assess your credit
● Communicate with you during the course of providing our services, for example with
your enquiries and requests
● Statistical purposes so we can analyse figures to help us manage our business and
plan strategically for the future
● To provide you, or to enable third parties to provide you, with information about
goods or services we feel may interest you, where you have provided permission for
us to do so or, if you are an existing customer only, where we choose to contact you
by electronic means (including e-mail or SMS) with information about our own goods
and services similar to those which you have already obtained from us or negotiated
to obtain from us . For those marketing messages you can unsubscribe at any time
● Track your use of our service including your use of our App in order to improve these
● To notify you about changes to our service
● To ensure that content from our site is presented in the most effective manner for
you and for your computer.
How long we keep your data for
We will retain your personal data for different periods depending on the service you have
chosen to use us for, which may be a longer period than that for which we need to hold
your data to provide those services, i.e. where we are under regulatory or statutory duties
to hold your data for a longer period or need to retain it in the event of a legal claim or
Who your information will be shared with
We will pass your details to the following organisations (our “data processors”) who carry
out certain activities on our behalf as part of us providing our services: for example,
payment service providers, property management agents, credit reference and fraud
prevention service providers, cloud computing host providers, technical support service
providers, advertising networks services, email marketing services etc.
We will also pass your details where necessary to your property solicitors and those of the
other party to your transaction. We will also disclose your personal information to third
● In the event that we sell or buy any business or assets, in which case we will disclose your
personal data to the prospective seller or buyer of such business or assets.
● If our company or substantially all of our assets are acquired by a third party, in which
case personal data held by us about our customers will be one of the transferred assets.
● If we are under a duty to disclose or share your personal data in order to comply with any
legal or regulatory obligation, or to protect the rights, property, or safety of our
company, our customers, or others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection and credit risk
We will not share your information with third parties for marketing purposes without first
obtaining your prior consent.
Security of your data
Your data will be held on secure servers within the European Economic Area ("EEA") with all
reasonable technological and operation measures put in place to safeguard it from
unauthorised access. Where possible any identifiable information will be encrypted or
If we have given you a username and password which enables you to access certain parts of
your matter on our systems, you are responsible for keeping it confidential. Please do not
share it with anyone.
How you can access and update your information
You have a right to request a copy of the personal information we hold about you, known as
a data subject access request. You also have the right to request that information we hold
about you which may be incorrect, or which has been changed since you first told us, is
updated or removed. These requests are free of charge and can be sent to Fine and Country High Peak 17 Market street, Chapel-en-le-Frith, High Peak SK23 0HP.
How you can request erasure of your data
You can ask us to delete or remove personal data where there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove your personal
data where you have successfully exercised your right to object to processing (see below),
where you have withdrawn consent for us to process it (as explained below), where we may
have processed your information unlawfully or where we are required to erase your
personal data to comply with local law. Note, however, that we may not always be able to
comply with your request of erasure for specific legal reasons which will be notified to you,
if applicable, at the time of your request.
How you can withdraw your consent
You have the right at any time to withdraw any consent you have given us to process your
personal data. Please note if you withdraw your consent it will not affect the lawfulness of
any processing of your personal data we have carried out before you withdrew your
consent. Should you wish to do so you can change your consent preferences at any time by
contacting us on firstname.lastname@example.org.
How you can restrict or object to us using your data
You can ask us to suspend the way in which we are using your information in certain
scenarios, or object to our processing your data where we are relying on a legitimate
interest ground (or those of a third party) and you feel it impacts on your fundamental rights
and freedoms, or where we are processing your personal data for direct marketing
purposes. In some cases where you object, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and freedoms.
Please note that if you want us to restrict or stop processing your data this may impact on
our ability to provide our services. Depending on the extent of your request we may be
unable to continue providing you with our service.
Any queries or concerns about the way in which your data is being used can be sent to Fine and Country High Peak 17 Market street, Chapel-en-le-Frith, High Peak SK23 0HP.
Moving your information to another organisation
In the event that we process your data by automated means where you have either
provided us with consent for us to use your information or where we used the information
to perform a contract with you, you have the right to request that we send to you or to
another organisation, a copy of the personal data we hold about you, for example when you
are dealing with a different service provider. If you would like us to move, copy, or transfer
your information please let us know by email to email@example.com. We will
respond to you within one month after assessing whether this is possible, taking into
account the technical compatibility with the other organisation in question.
Complaints about the use of your personal data
If you wish to raise a complaint on how we have handled your personal data, you can
contact us to have the matter investigated by writing to firstname.lastname@example.org, Fine and Country High Peak 17 Market street, Chapel-en-le-Frith, High Peak SK23 0HP
If you are not satisfied with our response or believe we are processing your personal data
not in accordance with the law you can complain to the UK data protection regulator, the email@example.com
Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303