Fine & Country Turnham Green Terrace

Privacy policy

The information we collect about you

We collect anonymous website user information and specific personal data relating to the sale, let, purchase or rent of properties in West London. We also collect data about those who call our phone numbers, those looking to work with us and those looking to collaborate with us in our community work.

How we use your information

We use this information to match properties available for sale or to let with prospective buyers and tenants. We do not sell or rent personal information about you to anyone. We may share your information with third parties either because we are legally obliged to or because we have obtained specific permission from you to do so.

Visitors to our website

We use a third party service, Homeflow, to collect standard internet log information and details of visitor behaviour patterns. We use this information to find out the number of visitors to various parts of the site, and to welcome return visitors. The information is held in a secure remote data centre and is processed in a way which does not identify anyone.

Any details you share using the online chat feature on our website are recorded by the provider, Yomdel Ltd, and are sent to us to continue serving you. This information is only used by Fine & Country Turnham Green Terrace to help deal with your enquiry and is thereafter deleted. Yomdel maintains a record of the online chat in secure GDPR-compliant remote data centres.

Any information you share using the online valuation feature on our website is recorded by the provider, Property Logic Ltd, and is sent to us to continue serving you. This information is only used by Fine & Country Turnham Green Terrace to help deal with your enquiry and is thereafter deleted. Property Logic Ltd maintains a record of the online chat in secure GDPR-compliant remote data centres.

Recipients of our marketing emails

When you receive a marketing email from Fine & Country Turnham Green Terrace or the Thorgills Property Group, you can manage your communication preferences using BriefYourMarket, who record your name, email address and your communication preferences in their secure GDPR-compliant remote data centres.

Landlords

When you enquire about renting your property out with Fine & Country Turnham Green Terrace, we will ask for standard details including your name, phone number, email address, home address and the address of the property you want to rent out, if different.

Following your decision to instruct Fine & Country Turnham Green Terrace to let out your property, we obtain a copy of the Land Registry Title for your property to confirm that you are the owner, and we take a copy of your photo ID to prove that you are that same person. These documents are stored in a secure remote data centre and any hard copies are shredded.

Sellers

When you enquire about selling your property out with Fine & Country Turnham Green Terrace, we will ask for standard details including your name, phone number, email address, home address and the address of the property you want to sell, if different. We will also ask for a description of your property and additional information such as any service charges, lease length and relevant information about your onward purchase plans.

Following your decision to instruct Fine & Country Turnham Green Terrace to sell your property, we obtain a copy of the Land Registry Title for your property to confirm that you are the owner, and we take a copy of your photo ID to prove that you are that same person. To comply with The Money Laundering, Terrorist Financing and Transfer of Funds (information on the Payer) Regulations 2017, we also take a copy of your proof of address from the last three months. These documents are stored in a remote data centre and any hard copies are shredded.

Prospective tenants

When you enquire about a property or about your property search, we will take information about you and your search which is used exclusively to help you find and secure a property. The information about you is held in a secure remote data centre.

We will ask if you would like to be contacted by other Fine & Country Turnham Green Terrace branches, who will have access to the information you have provided if you agree.

Prospective buyers

When you enquire about a property or about your property search, we will take information about you and your search which is used exclusively to help you find and secure a property. The information about you is held in a secure remote data centre.

We will ask if you would like to be contacted by other Fine & Country Turnham Green Terrace branches, who will have access to the information you have provided if you agree.

We will ask if you would like to be contacted by Capricorn Wealth Management Ltd in relation to financial products you may wish to purchase, who will have access to your name, email address and phone number if you agree. Capricorn Wealth Management have a separate contract with Fine & Country Turnham Green Terrace detailing their obligations to protect the data they hold about you and to not share that with any third party.

Tenants

When you rent a property through Fine & Country Turnham Green Terrace, your contact details, proof of identification, tenancy agreement and referencing information is stored in a remote data centre. These details are used to contact you about rent payment, access to the property and the renewal of your tenancy agreement. Identification documents are retained to conform with Right to Rent, part of the Immigration Act 2014. All documents relating to a tenancy contract are retained in a secure remote data centre for six years after the end date and are then destroyed.

Buyers

When you buy a property through Fine & Country Turnham Green Terrace, all information about you and your search are retained in a secure remote data centre. The details will not be used to contact you unless you have given specific permission.

Contractors

When a contractor is directed by Fine & Country Turnham Green Terrace to carry out work on our, or one of our landlord’s or seller’s behalf, specific personal data will be shared with them in order for them to carry out their instructions. Each contractor used by Fine & Country Turnham Green Terrace has a contract detailing their obligations to protect the data they hold about you and to not share that with any third party.

The third parties we use include but are not limited to: Independent Inventories Ltd, Casteel Plumbing and Heating Ltd, Clearstream Projects Ltd, Clariton Design Ltd, Job Mart Ltd, End of Tenancy Clean Ltd.

Individuals named on tenant references

Employers, previous landlords and guarantors named by prospective tenants will be contacted by Fine & Country Turnham Green Terrace in relation to the suitability of the prospective tenant to rent a specific property.

Callers

All telephone calls are recorded and may be referred to in the case of any misunderstanding. We also use recorded telephone calls to monitor team performance and in training. All call recordings are held in a secure remote data centre.

Complainants

Contact details of a complainant will be retained in a secure remote data centre until the complaint is resolved.

Job applicants

Those applying to Fine & Country Turnham Green Terrace directly or through a job search portal will have their personal details for two weeks or until contact is made, whichever is sooner. Once contact is made, if the candidate is not suitable their details will be deleted. If the candidate is successful, their details will be retained in a secure remote data centre.

 

 

FINE & COUNTRY LIFESTYLE

DISCOVER MORE ABOUT FINE & COUNTRY

NATIONAL MARKET REPORTS


Looking at selling, buying, investing or just interested in the prime property market? Read our latest edition of the National Housing Market Update.

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SELLING YOUR PROPERTY


Selling your home is one of the most important decisions you make; your home is both a financial and emotional investment. Find out how we can help »

TAKE THEIR WORD FOR IT


An overwhelming majority of those who had used Fine & Country would recommend our services to a family member or friend, according to our most recent survey taken by members of the public.

To achieve 99.48% positive feedback is a privilege and we will endeavour to maintain this result. We are dedicated to offering the best possible services to every customer, whether buyer or seller, from beginning to end.

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INDEPENDENT EXPERTISE


Every Fine & Country agent is a highly proficient and professional independent estate agent, operating to strict codes of conduct and dedicated to you. They will assist, advise and inform you through each stage of the property transaction.

GLOBAL EXPOSURE


With offices in over 300 locations worldwide we combine the widespread exposure of the international marketplace with national marketing campaigns and local expertise and knowledge of carefully selected independent property professionals.

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UNIQUE MARKETING APPROACH


People buy as much into lifestyle of a property and its location as they do the bricks and mortar. We utilize sophisticated, intelligent and creative marketing that provides the type of information buyers would never normally see with other agents.

PARK LANE OFFICE


Access the lucrative London and international investor market from our prestigious Park Lane showrooms at 121 Park Lane, Mayfair. Our showrooms in London are amongst the very best placed in Europe, attracting clients from all over the world.

MULTI-AWARD WINNING


Our consistent efforts to offer innovative marketing combined with a high level of service have been recognised by the industry for an astounding fifth year in a row, winning Best International Real Estate Agency Marketing at the International Residential Property Awards.

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Fine & Country

4.85 out of 5 - based on 1625 customer reviews



Estate Agent and Letting Agent Reviews

OVER 300 LOCATIONS WORLDWIDE

Our International Network


Connecting offices on over 300 locations worldwide, our referral system combines local knowledge and expertise with an international network to find the right buyer for you wherever they are, at the same time as finding you your ideal next move

Our International Websites

United KingdomFranceHungaryCyprusGermanySpainPortugalMauritiusHong KongThailandNamibiaNigeriaSouth AfricaAustraliaFloridaZimbabwe

SOCIAL MEDIA

We interact with customers on the main social media channels including Facebook, Twitter, YouTube, LinkedIn and Pinterest, giving each property maximum online exposure.

 

FINE & COUNTRY SERVICES

FINE & COUNTRY
INTERIOR DESIGN


Access Fine & Country Interior Design to put your property ahead and make it stand out. With expert advice from some of London’s best stylists and designers we will make sure it makes a statement. Or if you’re purchasing with us, let F&C ID help make your new house feel like home by helping you find the very best specialists and designers for property refurbishment. Find out more »

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FINE & COUNTRY
FOREIGN EXCHANGE


We have partnered with Rational FX, one of the world’s leading foreign exchange specialists to provide private and tailored currency services for all of our clients buying and selling luxury property around the world. Find out how we can help »

BUYING AGENT SERVICE


We understand that your time is precious, so save the time, money and stress of searching for a property with a buying agent. Also giving you access to off-market and discreetly marketed properties.

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MEDIA CENTRE


Our internal Media Centre is a team of experienced press relations managers and copy writers dedicated to liaising with newspapers, magazines and other media outlets to gain extensive coverage for our properties in national and local media.

FINE & COUNTRY PUBLICATIONS

THE FINE & COUNTRY FOUNDATION


The Fine & Country Foundation is dedicated to supporting and funding homeless causes in the UK and overseas. Fine & Country offices organise a range of fundraising events for you to get involved in and/ or support. Find out more about our work here. Read more »

*Please, note: for security reasons, the maps on this website do not provide the exact location of the property and they are provided solely as an indication of area.