Complaints Handling Procedure ( CHP ) – RICS                                                                                                         

Rules of Conduct ( 7 )

 

This note sets out the procedure for Suffolk Country Properties Ltd t/a Fine & Country with regards to any complaints received from Clients/Applicants.

 

1. We have appointed, Mr Mark Halls, Director of Suffolk Country Properties Ltd t/a Fine & Country to deal with complaints.

 

2. If you have initially made your complaint verbally – whether face to face or on the telephone – please confirm your complaint in writing to Mr Mark Halls at Fine & Country, 28 Church Street, Woodbridge, Suffolk IP12 1DH.

 

3. Once we have received your complaint in writing, Mr Halls will write to you within seven working days. At this stage we will give you our understanding of the case. We will also invite you to make any further comments that you may have in relation to the complaint.

 

4. Within twenty eight days of your written summary, Mr Halls will write to you to inform you of the outcome of our internal investigation into your complaint and to let you know what appropriate action we have taken or will be taking.

 

5. If you are dissatisfied with any aspect of our handling of your complaint or the outcome of our review we would provide you with details of an independent redress mechanism. We are members of the Property Redress Scheme:

 

Property Redress Scheme
Premiere House
First Floor
Elstree Way
Borehamwood
WD6 1JH

Telephone: 0333 321 9418
 

 

6. We are committed to a high level of professional service and take all complaints seriously.

FINE & COUNTRY LIFESTYLE

DISCOVER MORE ABOUT FINE & COUNTRY

OUR DIGITAL FRONT DOOR IS STILL OPEN


While we are all protecting our communities and respecting social-distancing measures by closing many of our offices around the world, our digital front door is still open.

We still carry out virtual viewings and valuations.

Discover more »

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SELLING YOUR PROPERTY


Selling your home is one of the most important decisions you make; your home is both a financial and emotional investment. Find out how we can help »

TAKE THEIR WORD FOR IT


An overwhelming majority of those who had used Fine & Country would recommend our services to a family member or friend, according to our most recent survey taken by members of the public.

To achieve 99.48% positive feedback is a privilege and we will endeavour to maintain this result. We are dedicated to offering the best possible services to every customer, whether buyer or seller, from beginning to end.

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INDEPENDENT EXPERTISE


Every Fine & Country agent is a highly proficient and professional independent estate agent, operating to strict codes of conduct and dedicated to you. They will assist, advise and inform you through each stage of the property transaction.

GLOBAL EXPOSURE


With offices in over 300 locations worldwide we combine the widespread exposure of the international marketplace with national marketing campaigns and local expertise and knowledge of carefully selected independent property professionals.

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UNIQUE MARKETING APPROACH


People buy as much into lifestyle of a property and its location as they do the bricks and mortar. We utilize sophisticated, intelligent and creative marketing that provides the type of information buyers would never normally see with other agents.

PARK LANE OFFICE


Access the lucrative London and international investor market from our prestigious Park Lane showrooms at 121 Park Lane, Mayfair. Our showrooms in London are amongst the very best placed in Europe, attracting clients from all over the world.

MULTI-AWARD WINNING


Our consistent efforts to offer innovative marketing combined with a high level of service have been recognised by the industry for an astounding fifth year in a row, winning Best International Real Estate Agency Marketing at the International Residential Property Awards.

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Independent customer reviews



Fine & Country

4.85 out of 5 - based on 1368 customer reviews



Estate Agent and Letting Agent Reviews

OVER 300 LOCATIONS WORLDWIDE

Our International Network


Connecting offices on over 300 locations worldwide, our referral system combines local knowledge and expertise with an international network to find the right buyer for you wherever they are, at the same time as finding you your ideal next move

Our International Websites

United KingdomRussiaFranceHungaryCyprusGermanySpainPortugalMauritiusMoroccoCape VerdeNamibiaWest AfricaSouth AfricaAustraliaFloridaZimbabwe

SOCIAL MEDIA

We interact with customers on the main social media channels including Facebook, Twitter, YouTube, LinkedIn and Pinterest, giving each property maximum online exposure.

 

FINE & COUNTRY SERVICES

FINE & COUNTRY
INTERIOR DESIGN


Access Fine & Country Interior Design to put your property ahead and make it stand out. With expert advice from some of London’s best stylists and designers we will make sure it makes a statement. Or if you’re purchasing with us, let F&C ID help make your new house feel like home by helping you find the very best specialists and designers for property refurbishment. Find out more »

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FINE & COUNTRY
FOREIGN EXCHANGE


We have partnered with Rational FX, one of the world’s leading foreign exchange specialists to provide private and tailored currency services for all of our clients buying and selling luxury property around the world. Find out how we can help »

MEDIA CENTRE


Our internal Media Centre is a team of experienced press relations managers and copy writers dedicated to liaising with newspapers, magazines and other media outlets to gain extensive coverage for our properties in national and local media.

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FINE & COUNTRY EVENTS


We organise and attend a series of events throughout the year. If you are interested in attending or if you would like to promote your properties at any of these events, do not hesitate to contact us.View our list of events »

FINE & COUNTRY PUBLICATIONS

THE FINE & COUNTRY FOUNDATION


The Fine & Country Foundation is dedicated to supporting and funding homeless causes in the UK and overseas. Fine & Country offices organise a range of fundraising events for you to get involved in and/ or support. Find out more about our work here. Read more »

*Please, note: for security reasons, the maps on this website do not provide the exact location of the property and they are provided solely as an indication of area.